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WiFi not working

Dear all, After 2 weeks of being unplugged the router, I have just plug it again and the WiFi led is not green. I have tried pressing it by 10 seconds, and restarting the router (cga) but it does not work. The WiFi connection is not seeing by my home devices. Power and connection leds are working

Question

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Can you perform a factory reset by inserting a toothpick-sized pin into the small hole at the back of the case and holding it down for ten seconds or so?

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Internet outage 7061

We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated. 

Problème

Solution acceptée

Problème connexion routeur

Bonjour,   Après maintes essais, je rencontre depuis un bon moment des problèmes de connexion pour un jeu en ligne (Dead by daylight) en me connectant via mon routeur bien entendu. J’ai essayé de désactivé le parefeu mais malheurseusement, rien ne change. Pensez-vous qu’il soit possible de m’aider ?

Question

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Hello @Baha , Your mobile direct debit was automatically deactivated following a rejection by the bank last January. Can I restart it? 

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Invoice Payment

I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in

Problème

This invoice concerns the refund following the error of the cancellation. Normally, there is no amount that should be taken by Zoomit and you should not receive any more in the future :)

 commenté 

il y a 5 ans

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Résiliation VOOmobile - déménagement à l'étranger

Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur

Question

No green lights on modem not even for power

Our modem is not working, it suddenly stopped to show green lights, modem model is Technicolor we tried restarting modem by pressing wifi button but even power light is also off

Problème

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Bienvenue, Ceci est le premier jour du reste de ta vie.    

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Jonathan, votre nouvel officiel VOO

Bonjour la Communauté ! Je me présente en deux mots, je suis Claudy Foc... heu non, je suis Jonathan : nouvel Officiel VOO, âgé de 36 ans ayant travaillé 7 ans au Service Technique de VOO et presque 8 au Service Administratif.   À la base, je suis Technicien Informatique de formation. Je suis

Article

Deux speed tests effectué vers 13h30 à 5min d'interval chacun: herve@Crevette-DS1815:~$ ./speedtest.py Retrieving speedtest.net configuration... Testing from VOO (XXX.XXX.XXX.XXX)... Retrieving speedtest.net server list... Selecting best server bas

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Lenteur de connexion internet depuis une semaine

Bonjour à tous,Depuis une petite semaine je subis une énorme diminution des performances de ma ligne internet.Au début, voici les performances que j'avais:Maintenant je me retrouve avec ça (screen shot d'hier soir).Ce matin, en ssh sur mon NAS voici la vitesse:herve@Crevette-DS1815:~$ ./speedtest.py

Problème

ici c'et deux fois avec le même serveur: 13h52 et 56 herve@Crevette-DS1815:~$ ./speedtest.py Retrieving speedtest.net configuration... Testing from VOO (XXX.XXX.XXX.XXX)... Retrieving speedtest.net server list... Selecting best server based on pi

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Lenteur de connexion internet depuis une semaine

Bonjour à tous,Depuis une petite semaine je subis une énorme diminution des performances de ma ligne internet.Au début, voici les performances que j'avais:Maintenant je me retrouve avec ça (screen shot d'hier soir).Ce matin, en ssh sur mon NAS voici la vitesse:herve@Crevette-DS1815:~$ ./speedtest.py

Problème

Hello Décidément, y a pas grand chose qui fonctionne "correctement" sur votre pc ...:grinning: Il me semblait que c' était activé par défaut pour le disque système, non ? En ligne de commande "administrateur" pouvez vous lancer cette commande et v

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plus de connexion internet sous Windows 10 et problème de DNS

Bonjour, je possède 2 pc sous windows 10 & j'ai des souci sur 1 pc, je n'ai plus de connexion internet, lorsque je fait une réparation du réseau, il me dit que j'ai un problème avec le serveur DNS principal & problème de pare feu, j'ai désactivé celui-ci mais toujours pas de connexion, j'ai d'abord

Problème

@pthierry My bad. I cancelled it.  @VenkatChandrasekaran I'll call you by phone to organise the switch. 

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Wifi going down frequently

I live in Ixelles. For the past 1 week, my wifi is getting disconnected frequently.

Problème

Hi, Unfortunately, the only way to cancel a contract or a service is by phone at 04/266.41.14. There is no other channel.

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Cancellation of contract

Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!

Question

Hi, We are only customers like you, you must wait a answer by a "official voo", they are the only people who work for voo on the forum.

 commenté 

il y a 1 an

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Installed the 1 Gbs but I have only 400 Mbs

Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi

Question

Solution acceptée

unsubscribe

I recently applied by choosing mobile, internet and tv packages over the internet and my application was approved. I want to cancel this application. I did not receive the sim card and TV, and there was no internet connection. But I couldn't find a chat screen to reach customer service from your sit

Question

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Solution acceptée

I want to cancel my contract

​Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA​

Question

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Hello Gilles, I can see the 5GHZ network now but not the 2.4GHZ one. And the problem is still there. My Zoom calls are constantly interrupted by the message: "Your internet connection is unstable." It only appears with Zoom, everything else seems

 commenté 

il y a 5 mois

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Terrible signal - not able to do Zoom calls

Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb

Problème

Cancellation of my mobile subscription

Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.

Problème

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Solution acceptée

What is the status with internet in Ixelles

HiI was trying to get in contact with voo by phone but it’s completely impossible to get through on the English line. what else should i do ?After more than 30 hours there is still no internet connection from my home at Rue Franz Merjay. Can anybody tell me the status of it ? 

Question

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Solution acceptée

Hello To terminate a service, it is only this number : 04/266 41 14, not possible by e-mail I think that some people in this service can also speak English if needed. 

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CANCELLATION of my VOO television and mobile subscription

Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!

Question